Please read these Terms of Service carefully before using HOA Resource Finder. By accessing or using the Platform you agree to be bound by these Terms and the HOA Resource Finder Review Policy, which is incorporated by reference. If you do not agree, you must not use the Platform.
By accessing or using https://www.hoaresourcefinder.com, including any related website pages, accounts, directories, vendor profiles, review tools, project tools, request-for-proposal tools, communications, or related services (collectively, the "Platform"), you agree to be bound by these Terms of Service and the HOA Resource Finder Review Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, you must not access or use the Platform.
Back to topYou represent and warrant that you are at least 18 years old and legally capable of entering into a binding agreement. If you access or use the Platform on behalf of a company, homeowners association, management company, vendor, service provider, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.
Back to topThe Platform is intended to provide tools and information for homeowners associations, community managers, board members, vendors, and related users, including but not limited to vendor listings, business profiles, service information, reviews, ratings, responses, HOA resources, project management features, request-for-proposal tools, and related workflow tools.
No warranty of accuracy. SoftForge Labs LLC does not guarantee the truth, accuracy, completeness, legality, quality, licensing status, insurance status, performance, availability, or fitness of any business, listing, review, rating, response, service provider, or other content made available through the Platform. Users are solely responsible for their own due diligence before selecting, retaining, paying, or relying on any vendor, professional, association, or service.
Certain features of the Platform may require registration or account creation. You are responsible for all activity occurring under your account and for maintaining the confidentiality of your username, password, and access credentials.
You agree to provide accurate and current information and to update such information as necessary. You may not impersonate another person or entity, create a false identity, or use an account without authorization.
Back to topThe Platform may allow users to submit or publish reviews, ratings, comments, responses, profile information, project details, images, attachments, documents, communications, and other content ("User Content").
You retain ownership of your User Content. However, by submitting User Content to the Platform, you grant SoftForge Labs LLC a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, adapt, modify for formatting, publish, display, distribute, moderate, analyze, promote, and otherwise use that User Content in connection with operating, improving, securing, and marketing the Platform, and in connection with enforcing these Terms and the Review Policy.
You represent and warrant that:
The Platform may permit eligible users to submit ratings and reviews of vendors, service providers, businesses, managers, or other listed parties. Reviews and ratings must be based on the reviewer's genuine, first-hand experience and must be relevant to the actual service, transaction, engagement, or professional interaction being reviewed.
By submitting a review, you represent and warrant that:
You may not submit, upload, post, publish, transmit, or otherwise make available any content that:
SoftForge Labs LLC reserves the right, but not the obligation, to review, screen, investigate, edit, delay, limit, suppress, reclassify, remove, decline to publish, or otherwise moderate any User Content at any time, with or without notice, for any lawful reason, including suspected policy violations, authenticity concerns, safety concerns, legal risk, relevance concerns, or quality concerns.
The Platform may use manual review, automated review, or a combination of both. The Platform may also determine that certain reviews should not be displayed in the primary published review area or should not be included in an overall rating calculation.
Nothing in these Terms obligates SoftForge Labs LLC to publish, maintain, remove, restore, or prioritize any particular review, rating, profile, listing, or response.
Back to topIn order to support fair review handling, the Platform may apply a structured response process for reviews that receive a rating below three (3) stars.
Where a review is rated below three stars, SoftForge Labs LLC may, in its sole discretion, provide the reviewed vendor or business with up to fifteen (15) calendar days from notice of the review to submit a response, explanation, or remedial update. During this period, the Platform may temporarily hold, limit, delay, or condition the publication or full display of the review.
At the conclusion of the 15-day period:
Nothing in this process obligates SoftForge Labs LLC to remove, edit, suppress, or publish any review, nor does it require the Platform to adjudicate factual disputes between the parties. The Platform is not a court, arbitrator, licensing board, or government agency.
Back to topUsers and businesses may report reviews or other content they believe violate these Terms or the Review Policy. Submission of a report does not guarantee removal, restoration, or any specific result.
Negative reviews will not be removed merely because they are critical, unfavorable, or disputed. SoftForge Labs LLC may request additional documentation or information from any party in connection with evaluating a report.
Back to topWhere permitted by the Platform, listed businesses or authorized representatives may post responses to reviews. Such responses must remain professional, truthful, relevant, and lawful. Responses may not include threats, intimidation, harassment, or private personal information.
SoftForge Labs LLC may remove or restrict any response that violates these Terms or the Review Policy.
Back to topAny listing, review, rating, response, profile badge, verification notation, category placement, or other display on the Platform does not constitute an endorsement, certification, recommendation, guarantee, or warranty by SoftForge Labs LLC.
Back to topYou agree to cooperate with any reasonable inquiry, investigation, or verification request relating to your use of the Platform, your account, or your submitted content, including authenticity reviews, role verification, conflict-of-interest review, ownership verification, and legal compliance review.
Back to topSoftForge Labs LLC may suspend, restrict, disable, or terminate accounts, listings, reviews, content, or access to the Platform at any time, with or without notice, if it believes that a user has violated these Terms, created legal risk, undermined platform integrity, engaged in fraud, abuse, harassment, or unlawful conduct, or otherwise acted inconsistently with the intended operation of the Platform.
Back to topYou agree to defend, indemnify, and hold harmless SoftForge Labs LLC and its affiliates, members, managers, officers, directors, employees, contractors, agents, successors, and assigns from and against any and all claims, demands, lawsuits, proceedings, investigations, liabilities, damages, judgments, settlements, losses, penalties, fines, costs, and expenses, including reasonable attorneys' fees and legal expenses, arising out of or relating to:
SoftForge Labs LLC reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate fully in the defense of such matter.
Back to topExcept for User Content submitted by users, the Platform and its underlying software, design, layout, text, graphics, branding, logos, workflows, compilations, and functionality are owned by or licensed to SoftForge Labs LLC and are protected by applicable intellectual property laws.
You may not copy, scrape, reproduce, republish, reverse engineer, distribute, sell, or exploit any portion of the Platform except as expressly authorized in writing by SoftForge Labs LLC.
Back to topSoftForge Labs LLC may revise these Terms from time to time. Revised Terms become effective when posted to the Platform unless a later date is specified. Your continued use of the Platform after revised Terms are posted constitutes your acceptance of those revised Terms.
Back to topThese Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules. Any dispute arising out of or relating to these Terms or the Platform shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and you consent to the jurisdiction and venue of those courts.
Back to topIf any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.
Back to topThese Terms, together with the Review Policy and any additional policies expressly incorporated by reference, constitute the entire agreement between you and SoftForge Labs LLC concerning the Platform and supersede all prior or contemporaneous communications concerning the same subject matter.
Back to topFor questions regarding these Terms, the Review Policy, or the Platform, you may contact SoftForge Labs LLC through the contact methods made available on the website:
Back to topSoftForge Labs LLC · Effective Date: March 31, 2026 (Revised) · Review Policy · Privacy Policy
These Terms apply to all users of the HOA Resource Finder platform. Continued use of the Platform constitutes acceptance of the current Terms.